Refund policy

Eligibility and Conditions:

  1. Most items can be returned within 30 days of the purchase date. Please start the return process within that timeframe.
  2. For returns due to buyer's remorse (e.g. ordered by mistake, changed mind, found a better product elsewhere, etc.), the customer will be responsible for return shipping costs.
  3. For returns due to seller error or defective/damaged items, we will cover the return shipping costs. Please get in touch with us within ONE WEEK of delivery to arrange a free return or exchange.
  4. We inspect all returned items. The returned product must be in new or unused condition, with all original inserts, accessories, and packaging.
  5. Any returns after 30 days of the purchase date will not be accepted.

Excluded Items:

The following items are not eligible for return:

  1. Discounted items
  2. Gift cards

How to Arrange a Free Return or Exchange:

We only cover the return shipping costs for returns due to seller error or defective/damaged items. Please follow these steps within ONE WEEK:

  1. Contact us at czenstorageofficial@gmail.com with your order number and product photos.
  2. Once confirmed, we will provide a prepaid shipping label for you.
  3. Schedule a pickup with the carrier or drop off the package at the carrier’s locations.
  4. Upon receiving the returned item, we will inspect it and ensure it is unused with all original product inserts, accessories, and packaging. A full refund/replacement order will be processed if all criteria are met.

Additional Notes:

  1. If a product shows signs of use or has any damaged or missing parts not caused by us, a partial refund will be issued based on the item's condition.
  2. For returns of gifted items:

- If the item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the return value.

- If the item was not marked as a gift or was shipped to the purchaser first before gifting, the refund will be credited back to the original purchaser, and they will be notified of the return.

  1. Delivery timelines for replacement items may vary depending on your location.
  2. For returns of items valued over $75, we recommend using an insured and trackable shipping service.